Customer Service Center No matter what you need, we're here for you. Let us know how we can help you below BILLING & PAYMENTS Find billing and payment info for our insurance carriers. POLICY CHANGES Send in a request to make a change to one or more of your policies. REQUEST DOCUMENTS Get copies of documents such as ID cards or certificates of insurance. Trucking Department Service Center CERTFICATE RREQUEST Request a certificate of insurance for your policy. ADD OR REMOVE A DRIVER Request to quote/add a new driver or have one removed. ADD OR REMOVE A UNIT Request to quote/add a new unit or have one removed. COVERAGE CHANGE Request to have your current coverage(s) changed. More information can be found at our BIG Trucking Insurance website.